Maersk Logistics is a recently established freight forwarding operation in Nigeria and as such is in the high growth phase of its operation. As a result of this Maersk Logistics is looking for a qualified and experienced Customer Service Executive to ensure the smooth process of receiving clients details/ cargo and delivery of same as well as ensure maximum satisfaction on the part of the customer.
The Position: Customer Service Executive –Maersk Logistics.
ACCOUNTABILITIES:
Reporting to the Customer Service Manager- Maersk Logistics, the Customer Service Executive will be overall responsible for• Attending to and executing all customers queries promptly• Co-ordinating with internal departments/ desks within the Container Business (viz. refund and documentation) to ensure customers processes are attended to on time; Operations desks to coordinate product delivery• Liaising with team members to ensure smooth running of all sections• Making necessary improvements in required solution areas• Maintaining and growing all existing accounts• Generating more business from existing customers through regular communication and market updates• Maintaining a good working environmentOther Areas of Responsibility:• Supervising and ensuring accuracy of documentation processes e.g. invoices, payments, job files, deliveries and duty calculations before sending out to clients•
PROFILE/ REQUIREMENTS:
Acceptable level of Selling Skills• Operational understanding of logistics activities pertaining to Customs House Brokerage(CHB) and Drayage business• Capable of working proactively and independently• Result and goal oriented• Good interpersonal and communication skills• General shipping/ logistics knowledge is key!Click here and apply online
